Telephone etiquette p3

A Checklist for the Telephone Professional:
 

• Always call back when you say you will (it’s good practice to give a timeframe for call-backs)
• The only activity you should be doing whilst talking to a customer is concentrating on that person (NOT eating, reading, doodling, painting nails, etc)
• Always pick up the phone after 3 rings
• Never pretend you have been cut-off or blame a poor connection for anything
• Never say, “I didn’t get the message”
• Never say, “you’re through to the wrong department”
• Always sit upright and smile (don’t pull faces, swear after a call or complain about stupidity of customers)
• Always take the customers number before transferring
• Explain to customers that you are going to put them through to “the best person to help them”