Welcome to our website!
Structure p5
The structure of a telephone conversation - discuss
- Welcome
- Gathering Information
- Check Understanding
- Providing Information
- Gaining Agreement
- Departure
- Contact us
Jones Associates
11 San Juan Court
Eastbourne
East Sussex
BN23 5TP
Tel : 020 3254 1196
Director Mobile :
07802 581260
Email
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Navigation - Basic starters tt
- Introduction page 1
- The Customer page 2
- Telephone-etiquette page 3
- Posture page 4
- Structure page 5
- Rate of speech page 6
- Questions page 7
- Listening page 8
- Dissatisfaction page 9
- Behaviours-avoid page 10
- Handling-complaints page 11
- Action plan 12