Contact us

Jones Associates
11 San Juan Court
Eastbourne
East Sussex
BN23 5TP

Tel : 020 3254 1196
Director Mobile :
07802 581260
Email

Navigation

• Home
• About us
• Client list
• Bespoke training
• Public courses
• Contact us
• Customer Service Training
• Sales Training
• Presentation Training
• Telephone Training
• Coaching
• Links

Basic starters cs

• Aims and Objectives page 1
• Programme page 2
• The Customer page 3
• The Winning Formula page 4
• Winning Service page 5
• Telephone Etiquette page 6
• Communication page 7
• Posture page 8
• Building Rapport page 9
• Dinner Talk page 10
• Talk my Language page 11
• I Can page 12
• Structure page 13
• Starter page 14
• Rate of Speech page 15
• Main page 16
• Questions page 17
• Listening page 18
• Tips page 19
• Dissatisfaction page 20
• Behaviours to Avoid page 21
• Handling Complaints page 22
• Action Plan page 23