The starter first impressions p14

It is very important we make our customers feel special. The first impression we make sells us. We need to make our customer feel positive and reassured when they contact us.
Our initial greeting must make the customer feel appreciated and welcome. Write your ideas on how to greet the customer in the space below. Remember that every customer must be treated as your first customer!

 

 

 

 

There are probably five important pieces of information at the welcome stage:

1.  Good morning
2. Your through to Cosmos
3. How may I help you?
4. You are talking to ……
5. May I ask who I am talking to?