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Dinner Talk p10
The words that we use serve a number of purposes:
- Support the information exchange
- Programme a response in the listener
- Manage the listener’s posture
Language we use has a strong influence on how people feel
about us and feel about what we’re saying.
1. Think about all the positive words and phrases we could use
to give our customers a “good” feeling about our company , the
service and us:
2. List the words that will programme a positive response in the
customer:
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